Experiencing technical difficulties? If you've tried all of the steps below and are still experiencing issues, tap 'Contact Support' at the bottom of this page.
Include the following:
- Is this happening on the app?
- Any error messages you're receiving
- Relevant screenshots as attachments (read How to take a screen shot)
Sometimes your app may freeze or not work correctly due to connectivity issues. Try the following:
- Force-quit your app and re-open it
- Toggle airplane mode on and off
- Restart your device
- Uninstall and reinstall the app
If you're unsure how to perform any of these functions, try an internet search or visit your local wireless store.